Every product DOORTEC installs is backed by both DOORTEC's own workmanship guarantee and the manufacturer's product warranty. This page covers all warranty terms for DOORTEC's service work and every product line we carry — residential garage doors, openers, commercial doors, dock levelers, dock seals, and attic stairs.
Every repair DOORTEC performs and every product DOORTEC installs is backed by our workmanship guarantee — in addition to any applicable manufacturer warranty. If a problem develops with work we performed, we will correct it at no charge within the warranty period.
Our warranty is simple and without fine print. If parts we installed fail or workmanship causes a problem, DOORTEC returns and makes it right. We have been standing behind our work in Oklahoma City for over 60 years.
To submit a warranty claim, call (405) 720-7107 or use the contact form. Have your service date and invoice number available. DOORTEC will schedule a return visit to inspect and correct the issue at no charge within the applicable warranty period.
Pioneer Dock Equipment backs every product with a clearly stated warranty and a commitment to match any documented competitive warranty for comparable models — no fine print. Pioneer accepts full responsibility for materials, labor, and freight on all warranty claims within the covered period.
Physical damage from vehicle impact, storm events, vandalism, or improper use is not covered by any manufacturer product warranty. Damage caused by failure to maintain the product per manufacturer guidelines is also typically excluded. Springs are wear components with a rated cycle life — fatigue failure after normal use is not a warranty defect. Contact DOORTEC to assess whether your specific situation is a warranty claim.
Most manufacturer warranties for residential garage doors are transferable to subsequent home owners, subject to the manufacturer's transfer policy. LiftMaster residential opener warranties are generally non-transferable. Commercial product warranties vary by manufacturer. Contact DOORTEC at (405) 720-7107 to discuss transferability for your specific product and situation.
Proper maintenance is required to keep most warranties in force. For garage doors, this includes annual lubrication of rollers, hinges, and springs, periodic inspection of weather stripping, and professional service for any adjustment needs. DOORTEC offers annual maintenance service — call (405) 720-7107 to schedule.
For any warranty question — whether you're trying to determine if an issue is covered, need current warranty documentation for a specific product, or want to initiate a claim — contact DOORTEC at (405) 720-7107 or use the contact form. DOORTEC's service team handles warranty questions for all brands and products we carry throughout Oklahoma City, Tulsa, and the OKC metro.
DOORTEC handles warranty claims for all products we sell and install. Call us or submit a contact request — we'll confirm your coverage and get your issue resolved.